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Oswestry Borough Council Launches New Contact Centre

In December, 2006 Oswestry Borough Council made a radical change to the way it dealt with customer enquiries when it opened its Contact Centre.

The small team of Customer Advisors deal with enquiries by telephone and face-to-face at Reception, as well as answering the calls coming to the Council through our switchboard.

In March 2008 the team moved into a larger, purpose built office with improved telephony which will enable them to handle calls more efficiently. Find out more about the functions of the Contact Centre by clicking this link.

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